We have three locations: Buffalo, Indiana, and Pennsylvania. The job is based in Buffalo, NY. One week a month will likely be spent traveling to the other stores. The Indiana facility is about a seven hour drive from Buffalo, and the Pennsylvania location about four.
Technically the Operations person reports to the President, however the Owner and CFO are also part of the senior management team.
The Operations Manager will direct and coordinate all phases of support after the sale. This includes Warehousing, Value-Add, Installation, Purchasing, Delivery, and Customer Care and Service departments. Important areas of focus to the company are customer satisfaction ratings (CSR), expense management, team building, and continuous process improvement. This position also participates in the strategic planning and subsequent execution of company-wide short and long range plans. The position is a key participating member of branch and cross branch management teams.
The position will be supported by a service manager as well as two installation managers so initially time will be spent working with the distribution and project coordination teams to understand the processes and look for areas of improvement. A great deal of time will likely be spent during the first six months studying the applications and processes that the manufacturer requires.
There is currently work to be done on integrating the Buffalo operations with the Indiana and Pennsylvania operations so identifying the best solution will be important. Shortly thereafter, the operations manager will work with the managers that report to him/her to get up to speed with the installation and service areas, identifying process improvement opportunities.
There will also be duties purchasing new vehicles, maintaining compliance with EPA and other governmental agencies, assisting in the recruitment of subcontractors and employees, and utilizing facilities and manpower more efficiently. The list of duties and responsibilities is long and will vary day to day.
The ideal candidate will be customer focused, process driven, and a good communicator. They should be easy to get along while willing to hold their direct reports accountable. They should also have a good understanding of how a business works and the need for growth, profit and customer satisfaction. More than likely the person we hire will have a Bachelor’s degree or five to ten years related experience.Register now to learn about jobs like this
327 Niagara Street
Buffalo, NY 14222
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